In a context where it is increasingly important to protect our personal information and in compliance with the adoption of new laws regarding personal information protection, Zeste Agence de Motivation inc., hereinafter referred to as “Zeste,” consulted its team and established the current policy on confidentiality and personal information protection, hereinafter referred to as Our “Policy.”


Our Policy, centered around the protection of your personal information, hereinafter referred to as “PI,” aims to:

  • Define what we consider to be PI;
  • Briefly explain why we collect this PI;
  • Explain how we process your PI;
  • Explain under what circumstances we disclose this PI; and
  • Inform you of your rights and remedies regarding PI when dealing with Zeste.

Personal Information (Qualification)

Subject to exceptions provided by law, in the normal course of business, Zeste qualifies various types of personal information (PI) under two main perspectives:

  • Employment relationships;
  • Business relationships.

Within these two perspectives, personal information (PI) is defined as any information that can be used to identify an individual who deals with Zeste in any capacity, including but not limited to:

  • Date of birth;
  • Names and surnames;
  • Personal address;
  • Age, gender;
  • Phone numbers, social insurance number, health insurance number;
  • Or other information serving the same purpose.

Information Collected by Zeste

In the course of communication with Zeste, depending on the anticipated or actual relationship you wish to have with Zeste—whether a business relationship or an employment relationship—the following personal information (PI) may be collected to facilitate the relationship:

  • Your personal contact information;
  • Phone number;
  • Your billing address;
  • Your address;
  • Bank or financial institution information;
  • Your resume (CV).


Collecting personal information is essential to creating and maintaining strong relationships, both in business and employment contexts. The goal is to foster a fertile environment for Zeste’s regular activities, enabling secure business or contractual dealings with you, while ensuring smooth operations, particularly through effective management of:

  • Billing;
  • Recruitment;
  • Compliance with obligations;
  • Etc.


Collecting information by Zeste is contingent upon obtaining your consent in accordance with our Policy. Your consent may take various forms, from implied consent to explicit consent.

For clarity, you are deemed to have consented when:

  • In an interaction (telephone, email, or other) with Zeste, you respond to requests by providing the requested information;
  • You respond to a job offer by providing the requested information;
  • You voluntarily provide the requested information to Zeste in any manner.

Specific consent will be required particularly when it involves verifying your information or collecting it from third parties (a third party being anyone other than Zeste and you). Specific consent will be obtained by Zeste either by email, mail, orally, or via telephone.

It is important to note that you can withdraw your consent to Zeste at any time by contacting our Personal Information Officer in writing at:


or by postal mail at:

Marie-France Lajoie
Personal Information Officer
680, Victoria Avenue, Suite 24
Saint-Lambert (Québec) Canada
J4P 3S1


Zeste ensures that your personal information is accessed and used only by members of its team when necessary and justified under the circumstances.

However, when justified and necessary, your information may be shared with our service providers, insurers, or other relevant third parties essential for the proper handling of a matter. In such cases, appropriate protective measures will be implemented to minimize the risk associated with this disclosure, in accordance with our Policy.


Your personal information is intended solely for Zeste’s use in the course of its regular business activities. Consequently, your information may be transmitted outside Quebec or Canada when necessary and beneficial for the proper conduct of Zeste’s business, such as when communicating with a foreign service provider like hotels, restaurants, or suppliers integral to Zeste’s activities.

In such instances, when your personal information is transferred abroad, contractual commitments will be established to safeguard the confidentiality and security of your information.


Zeste retains your personal information in accordance with our Policy as long as it is justified and necessary.

Your personal information is stored in secure locations and on servers controlled by Zeste or its service providers, located in our offices or the offices of our service providers in Canada.

When no longer necessary or justified, your personal information is destroyed in accordance with the provisions of our Policy.


When you visit our website, we collect your IP address and use cookies for marketing and statistical purposes. We also use cookies necessary for the website’s operation. These data are not aggregated or retained by Zeste.

If you have concerns, you can always configure the cookies you want to use or set your cookie preferences upon your first visit to our site by selecting the indicated options:

We use cookies

With your permission, we may use cookies or similar technologies on our website. These information pieces allow us to compile relevant statistical data, particularly regarding our marketing and market positioning.

By clicking “Decline,” you indicate your disagreement, and your navigation will exclude the use of cookies. By clicking “Accept,” you consent to this use. By clicking “Preferences,” you can set limits on the use of these cookies. Regardless of your choice, you will always have access to our websites.


Zeste commits to keeping your personal information confidential and using it only within the necessary and justified parameters, in compliance with current laws and our Policy. Zeste also commits to taking all necessary measures to protect your personal information against theft, loss, or any usage other than the justified and authorized purpose for which the information was collected.


Regarding the protection of your personal information, Zeste guarantees you the following rights:

Right of access to your personal information:

You have the right to access and rectify

the information held about you if necessary.

Right to rectification of your personal information:

If the personal information we hold about you is inaccurate or incomplete, you have the right to have it corrected.

Right to withdraw your consent at any time:

If we rely on your consent (or explicit consent) as the legal basis for processing your personal information, you have the right to withdraw this consent at any time. However, this will not affect the legality of any processing carried out before you withdrew your consent.

Right to file a complaint:

If you wish to exercise any of your rights, seek more information about our Policy on personal information protection, or file a complaint, you must contact the Personal Information Officer at Zeste in writing at:


Alternatively, you can contact the Personal Information Officer by mail at:

Marie-France Lajoie
Personal Information Officer
680, Victoria Avenue, Suite 24
Saint-Lambert (Québec) Canada
J4P 3S1

In accordance with our Policy, our officer will respond to your request as promptly as possible.


Our Personal Information Privacy Policy may be updated periodically in response to changes in our practices.

In such cases, our modified or updated Policy will be published on the website, and Zeste will handle your personal information in accordance with the privacy policy in effect at the time of information collection or as agreed with you, and in accordance with the consent obtained.

Last update of our Policy: September 24, 2023.